Terms and conditions
Boho Bloom – Terms & Conditions
Last updated: August 2026
Welcome to Boho Bloom. By shopping with us or using our website, you agree to the following Terms & Conditions. We have tried to keep everything as simple and transparent as possible.
1. About Boho Bloom
Boho Bloom is an independent UK-based clothing and accessories business offering a carefully selected collection of beautiful, unique and artisan-made pieces.
Our website is:
You can contact us at:
2. Our Products
Many of our Boho Bloom pieces are handmade, artisan-made or created using traditional techniques.
Because of the handmade nature of our products, you may notice slight variations in:
- Colour
- Pattern placement
- Stitching
- Embroidery
- Beading
- Fabric
- Size and finish
These little differences are part of what makes each piece special and unique and are not normally considered faults.
We make every effort to photograph and describe our products as accurately as possible. Colours may appear slightly different depending on your screen, lighting or device.
3. Clothing & Sizing
Please check individual product descriptions and our size guide before ordering.
Measurements are provided as accurately as possible, but handmade garments may have small variations.
If you are unsure about sizing, please contact us before placing your order and we will be happy to help.
4. Orders
Once you place an order, you will receive an order confirmation using the contact details provided at checkout.
Your order is subject to availability.
Occasionally, an item may sell out or become unavailable before our stock system updates. If this happens, we will contact you and arrange either an alternative or a full refund.
We reserve the right to refuse or cancel an order where there has been an obvious pricing error, suspected fraud or another genuine problem with the transaction.
5. Prices & Payment
All prices are shown in GBP (£) unless otherwise stated.
The total price, including any applicable delivery charges, will be displayed before you complete your purchase.
Payment must be received before your order is dispatched.
6. Delivery
We aim to prepare and dispatch orders as quickly as possible.
Estimated delivery times are provided as a guide and may occasionally be affected by circumstances outside our control, including courier delays, weather, bank holidays or exceptionally busy periods.
Please make sure your delivery address is correct when ordering.
Boho Bloom cannot accept responsibility for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.
If there is a problem with your delivery, please contact us and we will do our best to help.
7. Returns & Your Right to Cancel
We really hope you love your Boho Bloom order.
For most items purchased online, you have the legal right to change your mind and notify us that you wish to cancel within 14 days of receiving your order.
After notifying us of your cancellation, you must return the item within the applicable legal return period.
To request a return, please contact:
Items should be returned:
- Unworn and unused
- In their original condition
- With original tags attached where applicable
- Free from perfume, make-up, fake tan, pet hair or other marks
- Packaged carefully to prevent damage in transit
You are responsible for looking after the item while it is in your possession.
Where the law allows, we may reduce a refund if an item has been handled beyond what would reasonably be necessary to inspect it and this has reduced its value.
8. Return Postage
Unless an item is faulty, damaged or incorrect, the customer is normally responsible for the cost of returning the item.
We strongly recommend obtaining proof of postage or using a tracked service when returning an order.
If an item is faulty, damaged or you have received the wrong product, please contact us before returning it so we can help arrange the appropriate solution.
9. Refunds
Once an eligible return has been received and checked, your refund will be processed back to your original payment method.
Refunds will be made in accordance with your statutory rights and within the legally required timeframe.
For eligible cancellations, your basic standard outbound delivery charge will also be refunded where required by UK consumer law. If you selected a more expensive delivery service, we are not required to refund the additional cost above our standard delivery option.
Your bank or payment provider may take additional time to display the refund in your account.
10. Faulty or Damaged Items
We carefully check our products before dispatch.
If your order arrives faulty, damaged or significantly different from its description, please contact us as soon as possible and include photographs where possible.
Your statutory rights under UK consumer law are not affected by anything in these Terms & Conditions.
Normal handmade variations in colour, stitching, embroidery, printing, pattern placement or finish are not necessarily faults.
11. Personalised & Bespoke Items
Where we offer products that are made specifically to your requirements or personalised for you, your usual right to change your mind may not apply.
This does not affect your rights if the item is faulty, damaged or not as described.
12. One-Off & Handmade Pieces
Some Boho Bloom products are produced in very small quantities or are completely one-of-a-kind.
Once these pieces are sold, we cannot guarantee that exactly the same design, fabric or pattern will become available again.
13. Promotions & Discount Codes
Discount codes and promotional offers:
- Must be used within the advertised timeframe
- Cannot normally be exchanged for cash
- Cannot be applied retrospectively to previous orders
- May be subject to individual terms
Unless specifically stated otherwise, only one promotional code may be used per order.
We reserve the right to amend or withdraw a promotion where reasonably necessary.
14. Website Content
All photographs, branding, logos, graphics, product descriptions and other original content on the Boho Bloom website and social media belong to Boho Bloom or are used with appropriate permission.
They must not be copied, reproduced or used commercially without permission.
15. Website Availability
We aim to keep our website available and accurate at all times, but occasionally we may need to update, maintain or temporarily suspend parts of the website.
We cannot guarantee that the website will always be uninterrupted or completely error-free.
16. Privacy
We respect your privacy and only use personal information in accordance with applicable UK data protection law and our Privacy Policy.
Information provided when ordering may be used to:
- Process your order
- Take payment
- Arrange delivery
- Communicate with you about your purchase
- Provide customer service
- Meet our legal and accounting obligations
Marketing communications will only be sent where we have an appropriate lawful basis to do so.
17. Cookies
Our website may use cookies and similar technologies to help the website function, remember preferences and, where applicable, understand how visitors use our site.
Where consent is legally required for non-essential cookies, customers will be given the appropriate choice.
Please see our Cookie Policy for further information.
18. Liability
Nothing within these Terms & Conditions excludes or limits any rights that cannot legally be excluded under UK consumer law.
Boho Bloom will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from events outside our reasonable control.
19. Changes to These Terms
We may occasionally update these Terms & Conditions to reflect changes to our business, website or applicable law.
The version displayed on our website at the time you place your order will apply to that purchase.
20. Governing Law
These Terms & Conditions are governed by the laws applicable in England and Wales.
Nothing within these terms affects any mandatory consumer rights or protections available to you.
21. Contact Us
If you have any questions about an order or these Terms & Conditions, please contact us:
Boho Bloom
Email: info@boho-bloom.co.uk
Website: www.boho-bloom.co.uk
Thank you for shopping with Boho Bloom and supporting independent, artisan-inspired fashion. ♡